Frequently Asked Questions
Frequently Asked Questions
Find quick answers about orders, shipping, payments, replacements, and cancellations. For any other question, email us at Niwaraastore@gmail.com.
1. Where do you ship from?
Niwaara is based in Mansarovar, Jaipur, Rajasthan, India. Orders may be dispatched from our own location or from fulfilment partner warehouses across India, depending on the product and stock availability. If your order contains more than one item, the items may be shipped separately and arrive on different dates.
2. Do you deliver across India?
Yes. We deliver to serviceable pin codes across India through Shiprocket and its courier partners. Delivery availability may vary by pin code.
3. Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available for eligible products and serviceable pin codes. COD availability will be shown at checkout. Any applicable COD fee will also be displayed before you place the order.
4. How long will my order take to arrive?
Orders are normally processed and dispatched within 24–48 hours. After dispatch, delivery usually takes 3–7 working days. Delivery may take longer because of the destination, courier delays, public holidays, weather, or other circumstances outside our control.
5. Is shipping free?
Shipping charges may vary by product or order. If a shipping charge applies, it will be clearly shown at checkout before payment. If no shipping charge appears at checkout, no shipping fee will be added to that order.
6. What is your return, replacement, and refund policy?
Niwaara offers replacement only when an item is delivered wrong, damaged, or defective. You must email us within 1 day of delivery and attach a clear, uninterrupted unboxing video showing the sealed package, shipping label, opening process, and the problem with the item. Claims without a complete unboxing video, or claims made after the 1-day window, may not be accepted. Items must be unused and kept with their original packaging, accessories, and labels. Returns or replacements are not available for change of mind, personal preference, minor colour variation caused by screen settings, used items, or sale/clearance items. Every claim is reviewed before approval. If an approved replacement cannot be arranged, a refund may be issued. Once processed, an approved refund usually reflects within 3–5 working days, depending on the payment provider or bank.
7. When will I receive my tracking details?
Your tracking details will be shared by email or SMS after the order has been dispatched. Orders are normally processed within 24–48 hours. Tracking may take a little time to become active after the courier collects the parcel.
8. Where is Niwaara located?
Niwaara is based in Mansarovar, Jaipur, Rajasthan, India.
9. Will I receive an order confirmation?
Yes. After you place an order, a confirmation will be sent to the email address or mobile number entered at checkout. If you do not receive it, check your spam or promotions folder and confirm that the details you entered are correct. You can also contact us for help.
10. Who should I contact if there is a problem with my order?
Email us at Niwaraastore@gmail.com. Please include your order number and a short description of the issue. For a wrong, damaged, or defective item, contact us within 1 day of delivery and attach the required unboxing video.
11. How can I pay?
You can pay using UPI, major credit or debit cards, or net banking through Razorpay. Cash on Delivery is also available for eligible products and locations. The payment options available for your order will appear at checkout.
12. Is checkout safe and secure?
Online payments are processed through Razorpay’s secure payment gateway. For your safety, never share your card PIN, UPI PIN, password, or one-time password (OTP) with anyone claiming to represent Niwaara.
13. How can I cancel my order?
You can cancel your order free of charge before it is shipped. Email Niwaraastore@gmail.com as soon as possible with your order number and cancellation request. Once the order has been dispatched, it cannot be cancelled.
Still need help? Email Niwaraastore@gmail.com and include your order number, if applicable.