Effective date: 27 September 2026  |  Applies to purchases made on the Niwaara website

These Terms & Conditions explain the basic rules for using Niwaara’s website and placing an order with us. We have kept them short and clear. By using the website or placing an order, you agree to these terms.

·        Clear pricing: Applicable taxes are included.

·        Cancellation: Allowed before shipment.

·        Support: Email us for order help.

1. Agreement to these terms

When you access our website, create an order, or buy a product from Niwaara, you agree to these Terms & Conditions and to the policies referred to here. If you do not agree, please do not use the website or place an order.

2. Using the website

You may use the website for lawful, personal shopping. You must not misuse the website or interfere with its normal operation.

·        Do not provide false information, place fraudulent orders, or use another person’s details without permission.

·        Do not attempt to damage, disrupt, copy, reverse engineer, or gain unauthorised access to the website or its systems.

·        Do not use the website or its content for an unlawful or unauthorised commercial purpose.

We may restrict access, cancel affected orders, or take other reasonable action if we believe the website is being misused.

3. Product information

We try to keep product descriptions, images, colours, specifications, prices, and availability accurate. Small differences may occur because of screen settings, packaging updates, or supplier changes. Please read the product page and use each product only as directed.

4. Prices and charges

All product prices shown on the website are inclusive of applicable taxes. Any shipping charge or Cash on Delivery fee, if applicable, will be displayed clearly before you confirm the order. We do not add hidden charges after you confirm your purchase.

If a price or listing contains an obvious error, we may correct it and contact you before accepting the order. You may then continue at the corrected price or cancel the order.

5. Orders and availability

Submitting an order does not automatically mean that we have accepted it. An order is accepted when we confirm it for processing. Product availability may change before acceptance.

Niwaara may accept, reject, or cancel an order for a reasonable cause, including:

·        the product is unavailable or cannot be delivered to the address provided;

·        the price or product information contains a clear error;

·        payment is unsuccessful or cannot be verified;

·        the order appears fraudulent, abusive, unusually large, or intended for unauthorised resale; or

·        the order cannot be fulfilled because of an operational or delivery issue.

If we cancel a prepaid order after payment, we will start a refund to the original payment method. Bank or payment-provider processing time may apply.

6. Payments

Available payment methods may include Unified Payments Interface (UPI), eligible cards, and Cash on Delivery (COD). Online payments are processed through Razorpay and may be subject to Razorpay’s own terms and security checks.

COD may not be available for every product, order value, or delivery location. Any COD fee will be shown before order confirmation. We may ask you to verify a COD order before dispatch.

7. Shipping and delivery

Shipping timelines, delivery estimates, tracking, charges, and delivery exceptions are explained in our Shipping Policy. Delivery dates are estimates and may be affected by courier delays or events outside our reasonable control.

You are responsible for providing a complete and accurate name, phone number, address, and PIN code. Extra cost or delay caused by incorrect details, refusal of delivery, or repeated failed delivery attempts may be the customer’s responsibility where permitted by law.

8. Customer cancellation

You may request cancellation before the order is shipped by emailing Niwaraastore@gmail.com with your order details. A cancellation request is complete only when we confirm it.

Once an order has been shipped, it cannot be cancelled. If eligible, it may instead be handled under our Return & Refund Policy. For an approved prepaid cancellation, we will start the refund to the original payment method; the usual processing time is 3–5 working days after approval, although the bank or payment provider may take longer to show the amount.

9. Returns and refunds

Return eligibility, exchanges, opening-video requirements for damaged or incorrect products, non-returnable sale or clearance items, and refund timelines are covered in our Return & Refund Policy. That policy forms part of these terms.

10. Our liability

To the fullest extent permitted by applicable law, Niwaara’s total liability for a claim relating to a product or order will not exceed the amount you paid for the affected order. We are not responsible for indirect or consequential loss caused by events outside our reasonable control or by use of a product contrary to its instructions.

Nothing in these terms excludes or limits any right or remedy that cannot legally be excluded, including mandatory rights available to consumers under Indian law.

11. Governing law and disputes

These terms are governed by the laws of India. If you have a concern, please contact us first so we can try to resolve it. Subject to applicable consumer law, any unresolved dispute will be handled by the courts or other competent forums having jurisdiction in Jaipur, Rajasthan.

12. Changes to these terms

We may update these terms when our services, operations, or legal requirements change. The latest version will be posted on the website with its effective date. Changes apply from the date they are posted and do not alter an order already accepted unless required by law or agreed with you.

13. Contact us

For an order question, cancellation request, or concern about these terms, contact Niwaara:

·        Email: Niwaraastore@gmail.com

·        Location: Mansarovar, Jaipur, Rajasthan, India

Please keep your order number in the email subject line so we can help you faster.