Return, Replacement, Exchange, Refund and Cancellation Policy

This policy applies to purchases made from Niwaara. Please read the eligibility and evidence requirements before submitting a request.

1. One-day replacement policy

Niwaara follows a 1-day replacement policy. You must email your request within 1 day (24 hours) after the order is delivered. Requests received after this period will not be accepted, except where a remedy is required under applicable law.

2. Important rules

·        No return, replacement or exchange is accepted for a change of mind or personal preference.

·        No return, replacement or exchange is accepted for subjective dissatisfaction with the product’s appearance, feel or perceived quality when the item matches its description and has no verified defect.

·        No return, replacement or exchange is accepted for a size issue caused by the customer’s selection. If Niwaara sends a different size from the one ordered, it may be treated as a wrong-item claim.

·        A clear, continuous unboxing video is mandatory to start any return or replacement claim.

·        A replacement is issued only after the claim is approved and the returned item is received and inspected, where a return is required.

3. Cases eligible for replacement

The 1-day replacement policy applies only to the following cases:

·        You received an item different from the item, variant or size stated in your order.

·        You received an item that was defective or damaged at the time of delivery.

In both cases, the issue must be clearly visible in the unboxing video and must be verified by Niwaara.

4. How to start a claim

Email Niwaraastore@gmail.com within 1 day (24 hours) after delivery. Use the subject line ‘Replacement Request – Order [your order number]’ and include all of the following:

1.     Your order number and the name, email address and phone number used for the order.

2.     A clear photo of the bill or invoice.

3.     A clear, continuous unboxing video that begins with the sealed parcel, shows the shipping label, records the complete opening without cuts, and clearly shows the item and the issue.

4.     Clear photographs of the wrong, defective or damaged item.

5.     A brief description of the issue.

Do not send the item back before receiving written approval and return instructions from Niwaara.

5. Cases not eligible

A request will not be eligible if:

·        The item was used, worn, washed, altered, repaired, mishandled or damaged by the customer after delivery.

·        The item is not in its original condition.

·        The item is not returned in its original packaging with the original box, inserts, labels, accessories and free items, where applicable.

·        The required unboxing video, bill photo, order number or other requested evidence is missing, unclear, edited or incomplete.

·        The request is submitted after the 1-day claim window.

·        The request is based on personal preference, change of mind, subjective quality dissatisfaction, or a size selected by the customer.

·        The item is sent back without Niwaara’s written approval.

·        The item was sold as a sale item or stock-clearance item. Such items are not returnable. However, if a wrong, defective or damaged item is delivered, any remedy required under applicable law will continue to apply.

6. Review, inspection and decision

Niwaara will review the bill, photographs and unboxing video to decide whether the claim meets this policy. If a return is required, the item will be inspected after it reaches us. A replacement will be issued only after approval and inspection. Based on the evidence and inspection, Niwaara’s decision on eligibility will be final, subject to applicable law.

An approved replacement is subject to product availability. If a replacement cannot be provided, Niwaara will offer the resolution required under applicable law.

7. Return pickup and unavailable service

For an approved claim, Niwaara may initiate a reverse-pickup request. Pickup availability depends on courier service coverage at your pincode.

If return pickup is not available at your pincode, you must courier the approved item to the return address shared by Niwaara. Use a trackable service and keep the receipt and tracking details. Do not send a parcel on a Cash on Delivery basis. A replacement will be issued only after the item reaches us and passes inspection.

8. Exchanges

Niwaara does not provide a direct exchange for personal preference, subjective quality dissatisfaction or a customer-selected size issue. If an exchange is accepted under an eligible claim, first return the item according to Niwaara’s instructions. Once the return is accepted, place a separate new order for the item you want.

9. Refunds

Refunds are not the standard remedy under this replacement policy. Niwaara issues a refund only in exceptional cases, such as:

·        The order is delivered after a delay of multiple weeks.

·        The customer repeatedly receives an incorrect, defective or damaged item for the same order.

An approved refund will be paid to the customer’s bank account through Unified Payments Interface (UPI) or Net Banking. The customer must provide the required payment details only through Niwaraastore@gmail.com. Niwaara will never ask for a UPI PIN or one-time password.

10. Failed delivery of prepaid orders

If a prepaid order cannot be delivered because the customer is unavailable or fails to accept the delivery, any approved refund will be sent to the customer’s UPI ID or bank account after deducting the applicable shipping charges.

11. Refund timeline

Niwaara will process an approved refund within 3–5 working days after approval and, where applicable, receipt and inspection of the returned item. Your bank or payment provider may take additional time to reflect the amount in your account.

12. Order cancellation

You may cancel an order free of charge before it is shipped. Email Niwaraastore@gmail.com with your order number as soon as possible.

Once an order has been shipped, it cannot be cancelled. After delivery, only eligible claims under this policy will be considered. A refund for an approved prepaid cancellation will be processed within 3–5 working days.

13. Cash on Delivery payments

For a Cash on Delivery (COD) order, check the payable amount shown in your order confirmation or bill before paying the courier person. Niwaara is not responsible if a customer voluntarily pays more than the confirmed COD amount to the courier person. If the amount requested does not match, do not make the payment and contact Niwaara.

14. Contact us

For any claim, refund or cancellation request, contact:

Email: Niwaraastore@gmail.com