Shipping Policy

Clear delivery information for every Niwaara order

This Shipping Policy explains how Niwaara processes, ships and tracks orders delivered within India. We aim to keep delivery information clear before and after you place an order.

Quick overview

Processing: 24–48 hours

Delivery: 3–7 working days

Coverage: Across India

Tracking: Email or SMS

1. Order processing time

Confirmed orders are processed and shipped within 24–48 hours. Once your order has been dispatched, you will receive the available tracking details by email or SMS.

2. Delivery timeline

After dispatch, delivery usually takes 3–7 working days. We ship within India, subject to the delivery partner’s serviceability for your PIN code. Delivery dates are estimates and may vary because of location, courier operations, public holidays, weather or other circumstances outside our reasonable control.

3. Shipping charges

Shipping charges may vary by product. If a shipping charge applies, it will be clearly displayed at checkout before you place the order. If no shipping charge is shown, no shipping charge will be added to that order. There are no hidden shipping charges.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders. If a COD fee applies, it will be shown at checkout before the order is placed. COD availability may depend on the delivery PIN code and the order.

5. Tracking your order

We currently ship through Shiprocket and its delivery partners. After your order is shipped, tracking details will be shared using the email address or mobile number provided with the order. Please allow some time for the courier’s tracking page to update after dispatch.

6. Delayed deliveries

The 3–7 working day delivery period is an estimate, not a guaranteed arrival date. If tracking has not updated or your order is taking longer than expected, please check the tracking link first. You may then contact us with your order number, and we will help check the shipment status with the delivery partner.

7. Incorrect or incomplete address

Please check the recipient name, complete address, PIN code and mobile number before placing your order. If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but we cannot guarantee address changes once the order has been shipped. Niwaara is not responsible for a delay or failed delivery caused by incorrect or incomplete information provided with the order.

8. Contact us

For shipping or delivery help, email Niwaraastore@gmail.com and include your order number so we can assist you faster.

Please note: This policy currently applies only to orders delivered within India.